The construction bank vigorously promote the protection of consumers' rights and interests
Recently, the reporter understands from construction bank, the bank will concentrate on including special inspection, customer complaint meeting, consumer content such as propaganda and education of "consumer rights and interests protection five" activities, to further improve service quality, standardize management, put an end to violations of the consumer rights and interests of the behavior from the source, and provide consumers with clear rights of way and channel.
According to understand, CCB has always attached great importance to protection of consumer rights and interests, and has adopted a series of practical and effective measures to promote vigorously. CCB attaches great importance to consumer experience, at the same time listen to customer voice, build a call center, Internet banking, outlets, customer satisfaction survey different channels, such as collection system and a full range of customer comments and Suggestions. In recent years, the construction bank construction, constantly to perfect the related system and mechanism in the banking, credit CARDS, electronic bank close to consumers, such as business, launched a series of rules and regulations and normative documents, to translate consumer rights and interests protection into the whole process of product pre-sale, sale and after-sale service.
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