建行提升服务赢来好口碑

CCB improve service to win good reputation

"Pu-erh tea or tea?" Gardeners in the construction bank of kunming branch work two years, almost in the office reception trend will be careful when each customer ask this on line. Left, her hair soberly cut with a relaxing smile on his face, two years of work a little as she gently, pour out like mercury. Trend, said two years ago to hear you will be sent to the gardener branch President, she hesitated. Look a little weak now, she has become an integral and soul of the network.

Trend success is derived from construction bank branch in yunnan province "to customer-centric" enterprise culture, and it is always adhere to actively improve their own quality team, will treat customers as friends and relatives, let trend and her group is led by residents in the eyes of "insiders", made her won the building of the headquarters awarded "meritorious pacesetter" honor.

"Embedded" win citizens good word of mouth

The gardener to CCB branches, seem to experience trend at the beginning of hesitation.

The branch "hide" beside Venus gardener village, where the nearest main road subway construction is going on Beijing road, a less than 10 meters wide road hiding in continuous nearly a kilometer long WeiDang blue.

"We this is a small branch, the geographical position relatively remote and customer resources is also very poor." It is early here two years ago trend needs to face the difficulties of reality. How can transform this disadvantage to advantage, a trend that has been in office since the first day of thinking and feeling.

Today, the trend has been summarized for network method, that is "practicing internal strength, often open, qiao" by heart.

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